Lion Roars Terms & Conditions

TERMS AND CONDITIONS

1. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
Telephone Number: +27 (21) 424 1530; Email Address: reservations@lionroars.com

2. Single Supplement:
A single supplement calculated at 30% applies at all lodges excluding The Three where a single rate applies. Please see rates included for The Three.

3. Rate Inclusions:
Singa, Ibhayi, Redbourne, The Robberg, Franschhoek, Old Bank Hotel & The Three:
- accommodation, breakfast, in-room tea and coffee
Hlosi & Bukela:
- accommodation, all meals, selected local beverages and two game drives per day

4. Rate Exclusions:
Singa, Ibhayi, Redbourne, The Robberg, Franschhoek, Old Bank Hotel & The Three:
- all drinks, transfers, telephone calls, laundry and any items of a personal nature
Hlosi & Bukela:
- excludes premium branded beverages, conservation levies, transfers, telephone calls, laundry and any items of personal nature

5. Check-In Time: 2pm (Town Lodges) & 1-2 pm (Hlosi & Bukela)

6. Check-Out Time: 10am (Town Lodges) & 11am (Hlosi & Bukela)

7. Group Bookings:
In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be classified as a group reservation for which separate terms apply.

8. Peak Season:
Peak Season validity is indicated at each lodge, where applicable, on the rate sheet
Minimum 2-night stay and room rate charge apply for single occupancy, except at the Old Bank Hotel where this is not applicable.

9. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only

10. Deposit/Payment Policy FIT:
30 Days prior to arrival: 100% Pre-payment
All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.

11. Cancellation Policies: Cancellations are only accepted in writing

01 April 2020 - 30 September 2020
Ibhayi, Singa, Redbourne, The Robberg, Franschhoek, Old Bank, Kloof Street & The Three
Up to 48 hours prior to arrival No penalties
48 hours prior to arrival 80%
No show 100%

Hlosi & Bukela
Up to 48 hours prior to arrival No penalties
48 hours prior to arrival 80%
No show 100%

01 October 2020 – 23 December 2020
Ibhayi, Singa, Redbourne, The Robberg, Franschhoek, Old Bank, Kloof Street & The Three
29-8 days prior to arrival: 25%
7-3 days prior to arrival: 50%
48 hours prior to arrival: 80%
No Show 100%

Hlosi & Bukela
29-8 days prior to arrival: 25%
7-3 days prior to arrival: 50%
48 hours prior to arrival: 80%
No Show 100%

24 December 2020 – 30 September 2022
Ibhayi, Singa, Redbourne, The Robberg, Franschhoek, Old Bank, Kloof Street & The Three
29-15 days prior to arrival: 50% 
14-01 days prior to arrival: 80%
No Show: 100%

Hlosi & Bukela
Less than 30 days prior to arrival: 25%
Less than 14 days prior to arrival: 50%
Less than 48 hours prior to arrival: 80%
No Show:  100%  

12. Conservation Levy (Amakhala Game Reserve – Hlosi & Bukela):
Adults: R125 pppn
Children under 12 yrs: R75 pppn
Children under 3 yrs: no charge

On 1 March 2020, the Conservation Levy will change slightly from R125 to R140 per adult and reduce from R75 to R70 per child.

These changes will only apply to guests staying at Amakhala lodges with a check-in date from 1 October 2020 onwards.

13. Lion Roars reserves the right to admit any guest/s and furthermore reserves the right to remove any guest/s whose behaviour impacts negatively on other guests and/or staff.

14. Lion Roars reserves the right to amend rates and terms without prior notice. E&OE
Rates are in South African Rand and include 15% VAT. 

15. Country of domicile: South Africa. 

Contact Us

Offices

Central Reservations