Lion Roars Terms & Conditions

TERMS AND CONDITIONS

1. Reservations Procedure:
All Reservations must be placed in writing with Lion Roars Central Reservations as follows:
Telephone Number: +27 (21) 424 1530; Email Address: reservations@lionroars.com


2. Single Supplement:
A single supplement calculated at 30% applies at all lodges excluding The Three where a single rate applies. Please see rates included for The Three.

3. Rate Inclusions:
Singa, Ibhayi, Redbourne, The Robberg, Franschhoek, Old Bank Hotel & The Three: accommodation, breakfast, in-room tea and coffee
Hlosi & Bukela: accommodation, all meals, selected local beverages and two game drives per day

4. Rate Exclusions:
Singa, Ibhayi, Redbourne, The Robberg, Franschhoek, Old Bank Hotel & The Three: all drinks, transfers, telephone calls, laundry and any items of a personal nature
Hlosi & Bukela: excludes premium branded beverages, transfers, telephone calls, laundry and any items of personal nature

5. Check-In Time: 2pm (Town Lodges) & 1-2 pm (Hlosi & Bukela)

6. Check-Out Time: 10am (Town Lodges) & 11am (Hlosi & Bukela)

7. Group Bookings:
In the event of a reservation being made for 6 or more rooms for the same period at the same property, this will be classified as a group reservation for which separate terms apply.

8. Peak Season:
Peak Season validity is indicated at each lodge, where applicable, on the rate sheet
Minimum 2-night stay and room rate charge apply for single occupancy, except at the Old Bank Hotel where this is not applicable.

9. Provisional Bookings:
Provisional bookings are held for 14 Days only, over peak season it will be held for 7 Days only

10. Deposit/Payment Policy FIT:
30 Days prior to arrival: 100% Pre-payment
All bookings must be guaranteed with prepayment, a valid credit card or if the Tour Operator has an authorised account with Lion Roars, a voucher
20 December – 10 January: 20% deposit is required 14 days after the reservation is made to secure the booking.

11. Cancellation Policy:
Ibhayi, Singa, Redbourne, The Robberg, Franschhoek, Old Bank & The Three
Cancellations are only accepted in writing
29-15 days prior to arrival: 50%
14-01 days prior to arrival: 80%
No Show: 100%

12. Cancellation Policy:
Hlosi & Bukela
Cancellations are only accepted in writing
Less than 30 days prior to arrival: 25%
Less than 14 days prior to arrival: 50%
Less than 48 hours prior to arrival: 80%

13. Conservation Levy (Amakhala Game Reserve – Hlosi & Bukela):
Adults: R125 pppn
Children under 12 yrs: R75 pppn
Children under 3 yrs: no charge

14. Lion Roars reserves the right to admit any guest/s and furthermore reserves the right to remove any guest/s whose behaviour impacts negatively on other guests and/or staff.

15. Lion Roars reserves the right to amend rates and terms without prior notice. E&OE
Rates are in South African Rand and include 15% VAT. 

16. Country of domicile: South Africa. 

Contact Us

Offices

Central Reservations